Equity Release Complaints in the UK

Understanding Equity Release Complaints

Equity release lets homeowners, usually later in life, borrow against their property value. The most common product is a lifetime mortgage where interest can roll up over time. Complaints may arise when customers feel important risks were not fully explained or advice did not match their circumstances.

Why people search for complaint guidance

Many consumers start researching after they review long-term costs, inheritance impact, or alternative options that may not have been fully discussed at advice stage.

Common Reasons for Equity Release Complaints

Unsuitable advice for personal circumstances
Misunderstanding of compound interest
Unclear impact on inheritance planning
Alternatives not properly explained
Product features misunderstood at the point of sale

Focus on evidence, not assumptions

A strong complaint usually links concerns to records such as suitability letters, key illustrations, and adviser correspondence.

How the Complaint Process Works

Complain to the provider or adviser first.
Follow the firm's internal complaint process.
If unresolved, consider escalation to the Financial Ombudsman Service.

Keep a clear timeline

Record dates, who you spoke with, and what documents were provided. This helps make your complaint clearer.

Learn More

Important notice

This website is an informational resource only. We are not currently authorised by the Financial Conduct Authority to provide regulated claims management services.