Financial Ombudsman and Equity Release Complaints

What the Financial Ombudsman Service Is

The Financial Ombudsman Service is an independent body that can review eligible disputes between consumers and financial firms.

Why it matters

It provides a route for consumers if complaints are not resolved directly with the firm.

How Complaints Are Reviewed

The Ombudsman considers evidence from both parties, including complaint correspondence, advice records, and relevant policy documents.

Clear submissions help

A concise issue summary with supporting documents can make review easier.

What Decisions They Can Make

Decisions can require firms to take steps to resolve upheld complaints within the Ombudsman framework.

No guaranteed outcome

Each case is decided on its own evidence and context.